Refund & Return Policy
We want you to be happy with every purchase. Here's how returns and refunds work at PK Mart.
Last updated: July 20267-Day Window
Returns accepted within 7 days of delivery
Original Condition
Unused, in original packaging
5–10 Days
Refund processing time after approval
Return Window
You may request a return within 7 days of delivery. Requests made after this window cannot be accepted, except in cases covered under damaged or incorrect items below.
Return Conditions
To be eligible for a return, the product must be:
- Unused and in the same condition you received it
- In its original packaging, with all tags, accessories, and manuals included
- Accompanied by proof of purchase (order number or receipt)
Damaged or Incorrect Items
If you receive a product that is damaged, defective, or different from what you ordered, contact our support team right away with photos of the item. We will arrange a replacement at no extra cost to you once the issue is verified.
Refund Processing
Once your return is received and approved, we process refunds within 5–10 business days. Refunds are issued to your original payment method or wallet, depending on how the order was paid.
Shipping Charges
Shipping charges are non-refundable, except in cases where the return is a result of our mistake — such as sending the wrong item or a defective product. In those cases, we cover the return shipping cost.
Before You Return a Product
Please contact our support team before sending any item back to us. This helps us confirm eligibility and provide you with the correct return instructions, so your refund isn't delayed.
Contact Support